Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express, and PayPal.
Q: How do I care for my custom apparel?
A: Wash on cold inside out. Do not iron. Do not use bleach. Do not tumble dry or dry clean. Hang dry is best.
Q: How will I receive my order?
A: We ship all orders USPS for domestic and international. The cost will be calculated based on your zip code when you check out. There will be options for expedited shipping if needed.
Q: Do you ship to military addresses?
A: Absolutely! Thank you for your service to our country. A customer care specialist will gladly assist you in placing your order. You can also email firstname.lastname@example.org for assistance.
Q: Can I track my order?
A: As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account.
Q: Do I have to sign for a package when it’s delivered?
A: We do not require a signature on our packages.
Q: What happens if my package is delayed or lost?
A: In the unlikely event of a package being lost or stolen, there is a 21 day wait time (from the date your package shipped) before an insurance claim can be opened. If the package was sent internationally the wait time is 45 days with some countries like Italy, which take even longer. Once your item(s) leaves our warehouse, we can’t guarantee shipping times provided by USPS as an estimate. If you have a deadline as to when you need your items, please allow for apple shipping time. Delays due to weather and other unforeseen circumstances are out of our control. No refunds will be issued for shipping delays out of our control. During the time it takes to settle an insurance claim we are unable to issue a refund of any kind.
Q: Do you ship internationally?
A: All international orders will have the full value declared on the customs form and will be marked as merchandise, as required by law – no exceptions.
Please be aware of import duties, VAT and other taxes and fees imposed by your country’s government or regulatory body before ordering.
By law, import duties, VAT and other fees imposed by your country of residence must be borne by you the recipient. Delays in the original delivery estimate caused by customs clearance procedures are beyond our control and not eligible for a refund if this occurs.
Shipping times vary depending on how long customs clearance takes in your country (this varies depending on holidays, etc).